Returns & Exchanges
At ZAPAKA, we want you to be completely satisfied with your purchase. If your vintage-inspired piece isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Contact our customer support team or log into your account portal to submit a return request with your order number and reason for return.
Prepare Your Package
Ensure items are unworn, unwashed, and have all original tags attached before securely packing them in the original shipping box.
Ship It Back
Affix the provided return shipping label to your package and drop it off at any authorized carrier location to be sent back to our warehouse.
Receive Your Refund
Once our quality control team inspects and approves the returned items, your refund or exchange will be processed within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing